Your Gem Questions Answered
Questions? We have answers.
Here are some common queries from our customers. If you don’t find what you need, please contact our support team.
What forms of payment do you accept?
We accept credit/debit cards, PayPal, and Apple Pay. Choose your preferred method at checkout.
How long does shipping take?
Shipping times vary by product and location. Standard shipping is 3-7 business days. Expedited options are available.
What is your return policy?
Your satisfaction is our priority. Return items within 30 days for a full refund. Some products may have specific return policies.
Can I track my order?
Yes! After shipping, you’ll get a tracking number by email. Use it to track your order on our site.